Privacy notice for CIFFCO website

The Côte d’Opale International Railway Training Centre is committed to protecting your personal data

The purpose of this personal data protection policy is to inform you about how we process your personal data and to help you understand how we protect the data you give us when you use our website www.ciffco.com (the Website”). This Policy includes a description of your rights, including the right you have to object to some types of processing that we perform on your data. We may also provide you with additional information when we collect personal data, where we feel it would be helpful to provide relevant and timely information. We ask you to read this Policy carefully.

1. What types of data do we collect?

CIFFCO collects and uses the following information about you:

  • The information you provide when you place an online order for training services for your own use as an individual, for example:
    • Surname
    • First name
    • Telephone number
    • Email address
    • Bank details
    • Postal address
    • Date of birth.
  • The information you provide when you place an online order for training services on behalf of your organisation, for example:
    • Surname
    • First name
    • Telephone number
    • Email address
  • The information you provide when you create an account on our Website with a view to your participation in one of our training courses, for example:
    • Surname
    • First name
    • Email address
    • Telephone number
    • Date and place of birth
    • Gender
    • Postal address
    • Company name
    • Referent’s contact details (surname, first name, email, telephone number)
    • Qualifications
    • Bank details.

The optional or mandatory nature of the data will be shown on the collection medium.

2. What personal data does CIFFCO receive from third parties?

Our trusted suppliers provide anonymised web analytics and reporting services, user behaviour analytics. CIFFCO receives personal data from its clients concerning the training services.

3 . How does CIFFCO use your personal data and what is the legal basis for its use?

We use the personal data referred to above for the following purposes:

  • Where necessary to fulfil a contract, or take steps linked to a contract, as the training contract :
    • To provide quality training services to our customers and carry out any transaction related to the business relationship;
    • To monitor the online training courses for users of our services, conduct tests and manage test results;
    • To customise our services and communications according to our users’ preferences;
  • Where you give us consent:
    • To ask for your opinions or your participation in surveys in order to improve our services;
    • To carry out commercial prospecting actions, including sending of advertisements adapted to our users’ preferences.
  • For purposes which are required by law:
    • To issue certificates of participation in training courses.

We also collect personal data through cookies, for example to improve your browsing on our Website or measure its audience. For more information, please see our Cookie Use Policy [LINK].

When the processing is based on your consent, please note that you have the right to withdraw your consent at any time.

4. How long will CIFFCO keep your personal data for?

We keep your personal data for a period proportionate to the purpose for which it was collected, or according to the deadlines required by law. After this time, the personal data is deleted.

CIFFCO retains the training data for 20 a maximum of years.

The user account data is retained by CIFFCO for as long as the user account is active, then for a period of 5 years from the deletion of the user account.

5. How will Eurotunnel share your personal data?

We comply with the national and European legislation regarding the protection of personal data and are very vigilant about sharing your personal data with third parties.

To ensure the proper functioning of the Website, personal data is transmitted to our Website development and maintenance provider (namely Buy the Way) and to its subcontractor for the hosting the Website (namely OVH).

For certain online training courses, if you ask to receive a training certificate, your personal data may be transmitted to the French Public Railway Safety Establishment (EPSF) for a certificate to be produced.

Your personal data is never shared with third parties located outside the European Economic Area.

Our Website may contain links to third-party companies. We do not, however, have control over the security or management of the personal data that they collect. We advise you to consult their personal data protection policies in general each time you browse a third-party website.

6. What are your choices and rights?

The accuracy of the information that we hold about you is important to us. If any of the information that we hold is inaccurate or out of date, please let us know using the contact details set out at the end of this Privacy Notice. You also have the right:

  • To ask CIFFCO for a copy of your personal data.
  • To have your personal data corrected if it is inaccurate or incomplete.
  • To have your personal data deleted.
  • To restrict the processing of your personal data.
  • To obtain the personal data you provide in a structured, machine readable format and ask us to share (port) this personal data to other organisations.
  • To object to processing in some circumstances.

Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to CIFFCO processing your personal data, this will not affect any processing which has already taken place at that time.

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.

If you wish to exercise these rights, please contact us using the details below.

If you have unresolved concerns you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

7. Updates to this notice

We keep our Privacy Notice under regular review and may update it periodically. We will update the date at the top of this Privacy Notice accordingly. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this Privacy Notice as required by applicable law.

8. Contact us

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, feel free to discuss these with our Data Protection Officer, who can be contacted at:

Email: DPO@Getlink.com

By post : GETLINK Data Protection Officer, Siege Exploitation B.P. 69 62904 Coquelles. Cedex. France

Alternatively, you can contact us at:

Email: legal@eurotunnel.com

9. Who is my data controller?

Your personal data is collected and processed by the Centre International de Formation Ferroviaire de la Côte d’Opale (Côte d’Opale International Railway Training Centre) (“CIFFCO”), which is located at 1, boulevard de l’Europe 62231 Coquelles, France.

CIFFCO is a railway training centre that organises and provides training courses. These training courses mainly cover security features in the railway sector. They can also cover more general topics.

E-mail : legal@eurotunnel.com

CIFFCO and the Internet, our security commitment for you to browse safely:

At CIFFCO, we believe that having access to online services is a great way to make your life easier.

As such, we are particularly aware of the need to ensure the security of the information you provide on our website, especially in order to follow any training you may need. Similarly, we are focussed on ensuring the quality and reliability of the information that we post online.

We thank you for your trust and hope you enjoy browsing our website www.ciffco.com.

10. Identification of the online content publisher

The Centre International de Formation Ferroviaire de la Côte d’Opale (Côte d’Opale International Railway Training Centre), or “CIFFCO”, a simplified limited company with share capital of 10,000 euros, located at 1 boulevard de l’Europe 62231 Coquelles France, listed on the Boulogne-sur-Mer Trade and Companies Register under the number 528 531 338, is designated as the content publisher. The VAT number is FR16528531338.

CIFFCO is a subsidiary of Getlink whose main activity is vocational training in the railway sector.

Contacts:

The contact email address is: ciffco@eurotunnel.com.

Mr Bernard Lemière, the Managing Director of CIFFCO, is the designated publication director.

The publisher agrees to comply with all laws concerning the establishment and activity of a website.

11. Website design and hosting

Design:

The website is designed by Buy the Way, located at 390 rue Saint Honoré, 75001 Paris, France.

To contact Buy the Way, please visit the following page: https://www.buy-the-way.com/contact/

Hosting:

CIFFCO has entrusted the hosting of the website to Buy the Way, which subcontracts it to OVH, located at 2 rue Kellermann 59100 Roubaix Cedex, France.