Welcome to www.ciffco.com. This website, hereinafter referred to as the “Website”, is the property of the Centre International de Formation Ferroviaire de la Côte d’Opale (Côte d’Opale International Railway Training Centre), hereinafter referred to as “CIFFCO”, which operates it.

The terms and conditions set out below, hereinafter referred to as the “T&C”, govern the use of the Website. We ask you to read them carefully before using the Website, as using the Website constitutes your tacit acceptance of the T&C. If you do not accept these T&C, you must not use the Website.

CIFFCO reserves the right to amend these T&C, the Terms and Conditions of Sale and any other legal information documents available on the Website without prior notice. You agree to comply with these documents and to accept any changes as soon as you use the Website after publication thereon.

1. Intellectual property

The Website and its contents are subject to legal protection under intellectual property law.

CIFFCO is, unless otherwise stated, the holder of all the intellectual property rights attached thereto, as well as the exclusive licence holder of CIFFCO trademarks.

Accessing the Website does not transfer to the user any rights in relation to the Website or its contents. The only right of granted to you is that of access and is not in any way an assignment of the intellectual property rights attached thereto.

The trademarks, logos, illustrations, photographs, databases, graphic design elements, videos, audio content, page layouts and, more generally, all the content published on the Website, as well as its organisation, may not be reproduced, copied, disseminated, modified, transmitted, sold, published, adapted in any way, by any means whatsoever, on any medium whatsoever, in whole or in part, without receiving prior written consent from CIFFCO.

These prohibitions apply to, inter alia, the practice of scraping or the use of any robots for the purposes of extracting and reproducing any element of the Website, including offers of products and services, whether presented for commercial purposes or not.

In the event of non-compliance with the above provisions, you will automatically lose the right to use the Website and you must destroy forthwith all elements that you have been able to extract, download, print or other from this Website.

CIFFCO also reserves the right to prevent any unlawful use of the Website by all appropriate legal means and in particular to bring proceedings for infringement against any user who violates its intellectual property rights.


2. Availability

We strive to maintain the availability of this website 24 hours a day, but we may not be held liable for its malfunction, regardless of the reasons, time and duration thereof. Sometimes access to the Website may be temporarily interrupted without notice in the event of failure, maintenance or repair of the system, or for reasons beyond our control.

3. Terms of use of the Website

1. Acceptance and modification of the T&C

Use of this Website is subject to compliance with these T&C. You acknowledge that you have read this document before using the Website and you agree to comply with it.

CIFFCO reserves the right to modify these T&C without notice. Modifications are therefore enforceable against you as soon as they are posted on the Website. We ask you to check these conditions regularly and to comply with them when using the Website.

Legal provisions or notices expressly designated on specific pages of the Website may replace certain provisions provided for in these T&C.

2. Creating a user space

CIFFCO gives all users the option to create a user account in order to take advantage of the online products and services offered by CIFFCO.

All adults – more than 18 years old – have the facility to create a user space.

You agree to ensure that the information provided, which is necessary to create this space, is correct.

By logging into your user space, using a username and a password chosen during registration, you will be able to:

  • Benefit from the services offered by CIFFCO. Any purchase of these services will be subject to the terms and conditions of sale provided at the following link XXX;
  • Access training content and data;
  • Download training certificates;
  • Give your opinion on the quality of the training courses.

If you experience any difficulties accessing the Website and your user space, please contact ciffco@eurotunnel.com.

3. Content of the online training courses offered by CIFFCO

With the creation of your user space, you have the option to purchase, under the products and services offered by CIFFCO, online training services in accordance with the aforementioned terms and conditions of sale.

These online training courses contain different sequences such as:

  • Videos

The uploaded videos may be made by CIFFCO, by any subsidiary of Getlink or any contracting party of CIFFCO or one of the Getlink companies.

The videos may also come from third-party websites, which give third parties the facility to make some videos available to users of their own website through certain features such as “Embed”/ “Iframe”.

  • Exercises/assessments

The training courses offered by CIFFCO include knowledge validation exercises so that each user may check their understanding of the knowledge communicated through the online training courses.

  • Downloading content and certificates

The training courses offered allow users to download certain content. As a user, you have a limited non-exclusive right to use this content whilst following the training. The user accepts the content as is on the day of the training and may not hold CIFFCO liable for failure to update the training you have followed.

The user may also download his training certificate available on his user space.

  • A discussion space

Each user has the facility, within this discussion space, to ask questions or post comments related to the training followed.

4. Authorised uses/Unauthorised uses

As a user of the Website, CIFFCO gives you the facility to create a user space, buy a training course and follow it directly online and finally, publish content on the discussion forum.

These opportunities require you to agree to comply with the following rules regarding authorised uses and unauthorised uses.

  • Authorised uses

You agree to use the Website for lawful and appropriate purposes only and in particular to:

  • Use the features and services offered by the Website only for the purposes for which they are made available to you;
  • Ensure the confidentiality of your username and password, which are strictly personal;
  • Enter only accurate information;
  • Regularly update your information;
  • Comply with the regulations in force.
  • Unauthorised uses

Anything that is against the law is not allowed.

As a user, you must not:

  • Send or transmit to this Website or from this Website any element of a threatening, defamatory, obscene, indecent, derogatory, pornographic, insulting or otherwise unlawful or objectionable nature and in general, any element that violates human dignity;
  • Cause or allow anything to be done that might infringe our intellectual property rights or those of third parties;
  • Cause or allow anything to be done that might infringe the privacy of a third party;  Modify or adapt all or part of the Website;
  • Create a database for advertising (sending promotions on offers, products or services through unsolicited calls, faxes, letters, emails or newsletters) or other purposes;
  • Upload illegal or inappropriate content (political or religious opinions, indecent content, etc.);
  • If applicable, receive and/or distribute by any means whatsoever, all or part of the contents of the courses in which you are participating;
  • Publish or make accessible the answers to the assessments on any medium whatsoever;
  • Upload content that is defamatory;
  • Promote violence;
  • Promote illegal activity;
  • Use the website in a manner that violates any local, national or international law;
  • Use the website in a manner that is illegal, fraudulent or has an illegal or fraudulent purpose;
  • Knowingly transmit any data or send or download any material containing a virus, Trojan horses or any other spyware or adware that could be harmful;
  • Use the platform to knowingly send, receive, download, use or reuse any material that does not comply with the standards and provisions hereof.

With the exception of personally identifiable information, which is covered by our Privacy Notice [LINK], any material transmitted or sent to the Website shall be considered as non-confidential and free of rights and CIFFCO will then be able to use it freely, including copying, disclosing, incorporating and otherwise using this material and any data, image, sound, text and other elements contained in this material for any commercial or non-commercial purposes.

5. Illegal content

The user is criminally liable for the information he posts on the Website’s discussion space and, in particular, content provoking or glorifying crimes, offences or acts of terrorism, inciting hatred or discrimination or which has the effect of harming people’s private lives or reputations. These offences, if convicted, can be punished by up to 7 years’ imprisonment or a fine not exceeding the statutory maximum (100 000 euros) or to both, (article 23 to 41-1 of Loi Française sur la liberté de la Presse du 29 juillet 1881 and article 421-2-5 of French Code penal).

CIFFCO implements post-publication moderation of content uploaded by any user.

Moderation may result in the blocking of the user’s access to the Website, without prejudice to any criminal and/or disciplinary proceedings if the user is an employee of one of Getlink’s subsidiaries and in cases where CIFFCO finds that illegal content has been published.

CIFCCO has set up a procedure for reporting illegal content posted by users. This feature is accessible from the “report” button in the discussion space.

You also have the right to report illegal content to this email address: ciffco@eurotunnel.com.

CIFFCO retains all the data that gave rise to a report for a period of one year from the notification date.

6. Limitation of liability

CIFFCO strives to ensure that the information provided on this Website is correct and updated but cannot guarantee the accuracy and completeness of the data on the Website. CIFFCO may, at any time and without prior notice, modify the data contained on the Website or the products, services and prices described therein. Any reference to a product or service is not a promise of the availability of the product or service. It is your responsibility to take steps to verify any information before acting on the basis of this information.

The data on this Website is provided “as is”, without conditions, guarantees or other provisions of any kind the regarding the operation of our Website, the accuracy of the information or the products or services mentioned on this Website. Consequently, and to the fullest extent permitted by law, we make this Website available to you on the basis that we exclude all representations, warranties, guarantees, conditions and other provisions, other than these terms and conditions, which may have effect in respect of this Website.

7. Liability

In no event shall CIFFCO be liable for any type of foreseeable or unforeseeable damage, whether direct or indirect (including loss of profits or chance of earnings) arising from the use of or the total or partial inability to use the Website.

CIFFCO does not accept liability for any loss or damage, whatever the amount or nature, which may arise for you or third parties (including, among other things, any direct or indirect damage or loss, loss of profits, loss of data, loss of contract, loss of use of money, or any loss or damage resulting from or in connection with a business interruption, whether it is a fault [including among other things a crime], a contract or other) related in any way with this Website or the use, inability to use or results of this Website, any website linked to it or the content of such a website, including, among other things, any loss or damage resulting from viruses likely to infect your hardware, software and computer data or other property due to your access to this Website or from downloading any element of this Website or any website linked to it.

8. Other contractual conditions applicable

These T&C only govern the use of the Website by any user. The protection of your personal data is detailed in our Privacy Notice [LINK]. Our products and services are subject to specific terms and conditions which you can read by clicking on this link ****[LINK].

9. Completeness of these T&C

If any provision of these T&Cs is held by any court of competent authority to be void or unenforceable in whole or in part, the other provisions shall continue to be valid, unless CIFFCO decides in its absolute discretion to amend these T&Cs.

4. Applicable law and relevant jurisdiction

These T&Cs are governed and construed in accordance with the French Law. Any disputes relating to the content, interpretation and enforcement of these T&C are subject to the French court.